Privacy Policy

Last updated: [08.04.26]


1Syllable Dance Company (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our services, or communicate with us.

1. Who We Are

1SYLLABLE LTD ("we", "our", "us") is a UK-based organisation delivering dance classes, workshops, programmes and performances.

  • Company Number: 16781307
  • Registered Office: Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA
  • Website: 1syllable.org / 1syllable.co.uk
  • Contact: raliat.oyewole@1syllable.org

2. Information We Collect

a. Information You Provide

  • Name
  • Email address
  • Phone number
  • Role (e.g. dancer, client, organisation)
  • Enquiry details

b. Programme & Participation Data

  • Attendance records
  • Skill level observations
  • Progression tracking

c. Feedback Data

  • Ratings
  • Written responses
  • Testimonials (with permission)

d. Media Data

  • Photos, videos, live recordings
  • Used for training, documentation, and promotion

e. Technical Data

  • Basic website usage data via cookies and analytics

3. How We Use Your Information


We may use your information to:

  • Deliver and manage classes, workshops, programmes and performances
  • Process bookings and maintain client relationships
  • Respond to enquiries, requests and communications
  • Improve our services, website and user experience through feedback and analytics
  • Send marketing communications, updates and opportunities (where you have given consent)
  • Comply with legal obligations and protect our rights


We will only use your personal data for the purposes it was collected, unless we reasonably consider that we need to use it for another related reason that is compatible with the original purpose.

4. Lawful Basis for Processing


We process your data under UK GDPR using one or more of the following legal bases:

  • Contract: where processing is necessary to deliver services you have requested, such as booking a class, workshop, or performance
  • Consent: where you have given clear permission for us to use your data, for example when signing up to our newsletter, agreeing to marketing communications, or consenting to media capture
  • Legitimate Interests: where processing is necessary for our legitimate interests, such as improving our services, analysing engagement, managing relationships, and developing our organisation, provided your rights and freedoms are not overridden
  • Legal Obligation: where we are required to process your data to comply with legal or regulatory requirements, including financial record-keeping

5. Media (Photography & Filming)

  • Photography and videography may take place during classes, sessions and events
  • By booking, you consent to appearing in promotional materials, social media and future campaigns
  • To opt out, notify us via email before attending and a 'opt out' wristband will be provided on the day


For performances and rehearsals, contracted dancers may be required to be filmed.


Withdrawal of Consent: You may request removal of media. We will act promptly, but may retain content where reasonably necessary (e.g. published materials or ongoing campaigns).

6. Feedback & Data Use

Feedback is collected via:

  • Google Forms
  • In-person forms

Storage

  • Digital: Secure cloud systems (e.g. Google Drive)
  • Physical: Stored in a locked, secure storage container with restricted access

Retention

  • Physical forms: retained for up to one quarter, then securely shredded
  • Testimonials: retained until replaced or withdrawn

Feedback is analysed internally only and may be used to improve services and marketing.

7. Payments

Payments are processed securely via Stripe. We do not store any card or payment details.

8. Cookies

We use cookies to ensure our website functions effectively and to improve user experience.

Types of Cookies

  • Essential cookies (required for the site to work)
  • Analytics cookies (to understand usage)
  • Marketing cookies (may be introduced in future)

Consent

You will be presented with a cookie banner offering:

  • OK (accept cookies)
  • No (decline non-essential cookies)


You can also manage cookies through your browser settings.

9. Sharing Your Information

We do not sell or rent your data.

We may share data with trusted service providers such as:

  • Website hosting providers
  • CRM systems
  • Email marketing platforms
  • Payment processors


All third parties are required to handle your data securely.

10. Data Retention

We retain data only as long as necessary:

  • Enquiries: up to 2 years
  • Participants: up to 6 years
  • Financial records: 7 years
  • Marketing data: until unsubscribe or inactivity
  • Media: up to 5 years or until withdrawn

11. Your Rights

You have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Object to processing
  • Withdraw consent


We respond to all requests within 1 month.

Contact: raliat.oyewole@1syllable.org

12. Data Security

We protect your data using:

  • Password-protected systems
  • Restricted access controls
  • Secure cloud storage
  • Encrypted platforms where available

13. Children & Safeguarding

We primarily work with individuals aged 18+.

Where we engage with younger participants through outreach:

  • Parental or guardian consent is required
  • Safeguarding procedures are followed

14. Complaints

If you have concerns about how your data is handled, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO)

15. Updates to This Policy

We may update this policy from time to time. Updates will be posted on this page.